
apetece-me divulgar esta troca de emails com o serviço de apoio do photobucket. ainda estou à espera de novos episódios. claro que tenho a imagem em arquivo... desculpem o inglês...
ME: My drawing "Fuck2008" was deleted. Why?
PHOTOBUCKET: Dear esgar@sapo.pt, It was the profanity used in the image. Sincerely, Your Photobucket Support Team
ME: Dear Photobucket Support Team, For a non english speaker it's hard to understand where the profanity is. Is it the use of the word "Fuck"? I'm a visual artist and it's hard to understand it; the context for the word is not profane; it's an usual expression in our days. Please let me know if you have seen the picture or if it was deleated just because the archive's name was "fuck2008". Also, i don't have a backup of the image. I trusted your service as kind of an archive for my drawings. Can you please give my drawing back?... One last issue; if you think there is any problem with any image why don't you send an email telling your client to delete it? We have a problem now... I want my image back. Do I need to find a laywer to sue you if you don't give my digital art back?... Please understand, I'm with good will on this matter. I think you have deleted the image without seeing it. I trusted photobucket to backup my drawings, you have deleted one of them without telling me why, or asking me to solve any problem, if you really think that there was one. Hope to hear from you soon, and that we'll be able to solve this problem. esgar
PHOTOBUCKET: Dear Mr. Esgar Acelerado, Photobucket is an English language site. 'Fuck' is considered a profanity and is being removed from the site as it is found. The image removed did have that profanity in it, and was removed. We cannot send the image to you, and we are not a back up service. This information is in our Terms of Use (found here: www.photobucket.com/terms)
ME: Dear Photobucket Support Team, thanks for teaching me that the word "Fuck" is considered a profanity in english.
I have a question. Since Photobucket is an English site is it ok for me to translate the word to my native language, portuguese, draw another drawing but in portuguese? Insted of "Fuck" can i write "Foda-se" and upload my new drawing to Photobucket?
Hope you understand that this is a very important subject for me, as former paying user of Photobucket. I don't want to subscribe for a paying account without your answer. Also, I NEED MY IMAGE BACK!!! What kind of service is this, that delete an user data without any kind of warning? esgar
Please consider backing up all your content now. You can log into the account and accomplish this by following the steps recommended by the following FAQ: http://photobucket.com/faq?catID=37&catSelected=f&topicID=811
We make no statement that all the content in your account at present is fine, furthermore we reserve the right (as is stated in our Terms of Use) to moderate your account at any time and remove any content we see fit.
You may want to begin looking for a host which better meets your needs as we cannot provide you with what your lawyer thinks we are obliged to.
Sincerely,
Your Photobucket Support Team
Thanks for your concern.
Since you're telling me to look for another host, does that means that you're considering banning my account?... If so, please wait a couple days so that I can have time to backup the images I have on photobucket. At present, I'm drinking a coffee at ramiro's and the internet here is so slow... Also, I use photobucket for 3 years now, I guess, I don't know any other services to host images. Can you advice me on a good one?... Is there a way to migrate the images from photobucket to other server or do I really need to backup them to my computer and then upload them to the server I choose?
Anyway, thanks for let me know that you'll delete my account. That's precisely my point... Is that really hard to let people know about any problem with the images BEFORE you delete them? I guess that your users should apreciate if you do so.
As for your right to moderate my account, I've asked you to do it now. I don't want to break any photobucket rule. If i have any image that may considered to be offensive just let me know. Some of them are in your server since 2007 and I don't want any further problems! I have 600 images there; it just takes an hour to see if everything is ok. Is it possible?
Hope you understand it. esgar


















